Major milestone reached in digital transformation of Centrelink services

The systems integrator will work with the core software vendor to deliver the transformed payment system

The WPIT programme will transform the way we provide services to Australians and will replace Centrelink’s aging IT systems. The programme will produce an IT system capable of meeting the needs of the twenty-first century, with digitised claiming, simpler processes and improved information sharing.

Procurement for a systems integrator panel began in August. Over the coming few weeks these firms will compete to deliver the next package of work that is due to be released as part of this substantial, once-in-a-generation project.

Each firm will work closely with the Department of Human Services in an innovative ‘try, before you buy’ scenario.  This progressive approach to procurement is very much reflective of the transformative principles underpinning this reform.

Following this assessment process, the second placed firm will also be invited to form part of the panel. They, along with a small number of other top ranking firms will be able to be drawn upon over the life of the project to help provide integration, data migration and other services to support implementation.

This project will change the way Australians do business with government—significantly improving the user experience and ensuring the long-term sustainability of the welfare system.

This is a significant long term investment that will be delivered over a number of tranches, Tranche One is very close to completion. Tranche Two of the WPIT programme is scheduled to commence next year.